Shipping policy

We currently ship orders to customers in the United Kingdom.

Order processing

Orders are usually processed within 1-2 working days, excluding weekends and UK public holidays.

During busy periods, promotions or seasonal peaks, processing may take slightly longer.

Delivery timeframe

Estimated delivery time is usually 7-12 working days after your order has been processed.

Delivery times are estimates and may vary due to courier delays, high demand, customs checks, weather, public holidays or other circumstances outside our control.

Shipping cost

We offer free delivery on orders to the United Kingdom, unless otherwise stated at checkout.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Please allow some time for tracking information to update after dispatch.

Incorrect delivery information

Please ensure your shipping address is correct before placing your order. If you notice an error, contact us immediately at contact@shopcavendish.com.

We cannot guarantee that address changes can be made after an order has been placed.

Lost or delayed parcels

If your order has not arrived within the estimated delivery window, please contact us at contact@shopcavendish.com with your order number.

We will investigate with the courier or fulfilment partner and help resolve the issue.

Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible with your order number and photos of the packaging and item.

Delivery responsibility

Risk in the goods passes to you when the goods are delivered to the address you provided. Your statutory rights are not affected.