Refund policy

At Cavendish, we want every order to feel considered, comfortable and right for you. If you are not fully satisfied with your purchase, you may request a return in line with the policy below.

Change-of-mind returns

If you are a customer in the United Kingdom, you have the right to cancel your online order within 14 days of receiving your goods.

After telling us that you wish to cancel, you then have 14 days to send the item back to us.

To be eligible for a change-of-mind return, the item must be:

- Unworn, unused and in its original condition
- Returned with all original tags, labels and packaging where possible
- Free from marks, odours, damage or signs of wear

To start a return, please email us at contact@shopcavendish.com with your order number and the reason for your return. We will provide return instructions by email.

Refunds

Once your return has been received and inspected, we will notify you by email. If your return is approved, your refund will be processed to your original payment method.

Refunds are normally issued within 5-7 working days after inspection, but your bank or payment provider may take additional time to make the funds available.

In accordance with UK distance selling rules, where a valid cancellation applies, we will refund eligible payments within 14 days of receiving the returned goods, or within 14 days of receiving evidence that the goods have been sent back.

Return shipping costs

Unless the item is faulty, damaged, incorrect or not as described, customers are responsible for the cost of returning the item.

If your item arrives faulty, damaged, incorrect or not as described, please contact us at contact@shopcavendish.com as soon as possible with your order number and clear photos of the issue.

Faulty or incorrect items

Your statutory rights are not affected. If an item is faulty, damaged, incorrect or not as described, we will offer a suitable remedy in line with UK consumer law, which may include a repair, replacement or refund.

Non-returnable items

For hygiene and safety reasons, some items may not be eligible for return once opened, worn or used, unless faulty. This may include socks, underwear, personal care items or any product marked as final sale where permitted by law.