Privacy policy

This Privacy Policy explains how Cavendish collects, uses and protects your personal information when you visit shopcavendish.com, place an order, contact us or interact with our services.

Who we are

Cavendish is the trading name of [LEGAL BUSINESS NAME].

Website: shopcavendish.com
Email: contact@shopcavendish.com
Registered address: [REGISTERED BUSINESS ADDRESS]
Company number: [COMPANY NUMBER, IF APPLICABLE]
VAT number: [VAT NUMBER, IF APPLICABLE]

For privacy questions, please contact us at contact@shopcavendish.com.

Information we collect

We may collect the following information:

- Name, billing address and shipping address
- Email address and phone number
- Order details, purchase history and customer service messages
- Payment and transaction information
- Device, browser, IP address and website usage information
- Marketing preferences, if you choose to subscribe

We do not store full payment card details. Payments are processed by secure third-party payment providers.

How we use your information

We use your personal information to:

- Process and deliver your orders
- Provide customer support
- Handle returns, refunds and order issues
- Send order confirmations, shipping updates and service messages
- Improve our website, products and services
- Prevent fraud and protect our business
- Send marketing emails where you have given consent or where otherwise permitted by law
- Comply with legal, tax and accounting obligations

Lawful bases for processing

We process personal information where necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests, protect against fraud, or where you have given consent.

Sharing your information

We may share your information with trusted service providers who help us run our store, including:

- Ecommerce platform providers
- Payment processors
- Delivery and fulfilment partners
- Email and marketing service providers
- Customer support tools
- Analytics and fraud-prevention providers
- Professional advisers where necessary

We only share information where needed and require service providers to protect it appropriately.

Cookies and tracking

Our website may use cookies and similar technologies to operate the store, remember preferences, analyse website performance and support marketing. Where required, we will request your consent before placing non-essential cookies.

You can control cookies through your browser settings or through any cookie banner shown on our website.

International transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we use appropriate safeguards, such as contractual protections or recognised transfer mechanisms, to protect your information.

How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy, including order fulfilment, customer support, legal, accounting and tax requirements.

Your rights

Under UK data protection law, you may have the right to:

- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information in certain circumstances
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of your information in a portable format
- Complain to the Information Commissioner's Office

To exercise your rights, contact us at contact@shopcavendish.com.

You can also contact the UK Information Commissioner's Office at ico.org.uk.

Marketing

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting contact@shopcavendish.com.

Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on shopcavendish.com.